Welcome to Hapend (the “App” or the “Service”). This Refund Policy explains the refund terms and procedures applicable to purchases made through Hapend. The Service is provided by Happy Zone Technology Company Limited (“Company”, “we”, “us”, or “our”).

Customer Support Email: hapend_pay@hpznt.com

By purchasing any paid service, subscription, or digital content through Hapend, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1.Scope of This Refund Policy

This Refund Policy applies to all paid products and services offered through Hapend, including but not limited to:

• Premium membership subscriptions;

• Auto-renewing subscription services;

• Virtual credits, coins, or digital items;

• Additional features and benefits available within the Hapend application.

This policy applies to payments made through:

• Google Play payment services

• Third-party payment providers, including but not limited to credit cards, debit cards, online payment platforms, and other authorized payment methods.

2.Google Play Payment Refunds

If your purchase is completed through Google Play, refund requests are subject to Google Play’s applicable refund policies and procedures.

You may submit a refund request through your Google Play account or contact Hapend customer support for assistance.

To help us review your request, please provide:

Your Google Play order number (usually beginning with “GPA.”);

Your Hapend account information;

Purchase date and transaction details;

Reason for requesting a refund.

Please contact:

Hapend Customer Support Email: hapend_pay@hpznt.com

Please understand that Google Play may apply its own refund eligibility requirements and review process.

3.Third-Party Payment Refunds

If your purchase was made through a third-party payment provider, you may request a refund by contacting Hapend customer support.

Your refund request should include:

Hapend account ID or registered email address;

Transaction ID or order number;

Payment method;

Purchase date;

Purchase amount;

Reason for the refund request.

After receiving all necessary information, we will review your request within a reasonable timeframe.

If your refund request is approved:

The refund will be returned to the original payment method used for payment;

The time required for the refund to be completed may vary depending on your bank, card issuer, or payment provider;

Hapend is not responsible for delays caused by third-party financial institutions.

4.Eligible Refund Requests

Refund requests may be considered under the following circumstances:

4.1 Unauthorized Payments

If you believe that a payment was made without your authorization, please contact us as soon as possible.

We may request additional information or verification documents to investigate the transaction.

4.2 Technical Errors

You may request a refund if technical issues prevent you from receiving or accessing purchased services, including:

Payment completed but purchased benefits were not delivered;

Purchased features cannot be activated;

System errors prevent normal use of paid services.

After verification, Hapend may provide:

Technical assistance;

Restoration of purchased benefits;

A refund or other appropriate resolution.

4.3 Duplicate Transactions

If you are charged more than once for the same purchase due to a system or payment processing error, please contact us with your transaction details.

After confirmation, we will provide an appropriate correction or refund.

5.Non-Refundable Purchases

Unless required by applicable laws, payments made through Hapend are generally non-refundable in the following cases:

You changed your mind after purchasing a service;

You purchased digital content or virtual items but did not use them;

You failed to cancel an auto-renewing subscription before the renewal date;

You no longer wish to use Hapend;

Your account was suspended or restricted due to violation of Hapend’s Terms of Service.

By completing a purchase, you acknowledge that digital services may become available immediately after payment.

6.Subscription Cancellation and Renewal

Certain Hapend services may be provided through recurring subscriptions.

Subscriptions will automatically renew unless cancelled before the renewal date.

To prevent future charges:

Google Play subscriptions must be cancelled through your Google Play account settings;

Third-party payment subscriptions must be cancelled according to the cancellation instructions provided during purchase or by contacting Hapend support.

Cancelling a subscription does not automatically provide a refund for previous payments.

7.Refund Processing Time

Once a refund is approved:

Refund processing time depends on your payment provider;

It may take several business days for the refunded amount to appear in your account;

Hapend is not responsible for processing delays caused by banks, payment networks, or third-party payment providers.

8.Refund Abuse Prevention

Hapend reserves the right to reject refund requests involving:

Fraudulent transactions;

Abuse of refund procedures;

False or misleading claims;

Repeated unreasonable refund requests.

9.Changes to This Refund Policy

We may update this Refund Policy from time to time due to changes in our services, payment methods, or applicable legal requirements.

Any updated version will be made available through Hapend or other appropriate channels.

Your continued use of Hapend after the updated policy becomes effective means that you accept the revised Refund Policy.

10.Contact Us

If you have questions or need assistance regarding refunds, please contact:

Happy Zone Technology Company Limited Hapend Customer Support Email: hapend_pay@hpznt.com

We will review your request and provide assistance as soon as reasonably possible.